This article was first published in my Globe and Mail column. “Sam” is a high potential, emerging leader. He’s doing well on many fronts, but he recently received feedback that he needs to take a more “we-centric” approach. He’s been told that he often speaks with an “I-centric” style that might limit his leadership impact […]
Tag Archives | Conversational Intelligence
Expressing Thanks at Work: It’s Good for You and For Others
This article kicks off a short series on expressing gratitude and appreciation at work. The ideas shared are relevant for leaders, aspiring leaders, and anyone interested in generosity and humanity at work. See links to other articles in the series at the end of this post (and at the blog). When was the last time […]
Leadership Conversations: Build Trust or Break it?
NOTE: This article was first written for the Globe and Mail Careers, Leadership Lab. — Ahh, that trust thing – when you have it, everything is good. Without it, so much can go wrong. It takes time to build up trust and yet only a fraction of a second to break it. Every leader will […]
Primer: The Neuroscience of Distrust/ Trust in Conversation – Blame it on Your Brain!
Every word, phrase, interaction, or even silence can have a ripple effect for good, better, or worse…. What makes a conversation good? Not good? What creates trust? Distrust? Much of my work these past years has engaged others in these and other related questions — about their conversational, communications, and relationship efficacy. I am trained […]
The Whys and Ways of Assertiveness (with Webinar)
This article was originally written for Charity Village who has graciously invited me back to present another webinar on May 31 at 1pm ET. The topic is “The Whys and Ways of Assertiveness at Work and is complimentary. NOTE: spaces are limited for the ‘live’ event. The first 1,000 to log into the webinar will get a ‘live’ spot. We […]
Networking: 5 Easy Ways to Break the Ice
5 Easy Ways to Bring Conversational Intelligence® to Your Professional Networking I had a coaching session with one of my clients this week. We’ll call him “Jamal” for now. He is trying to change career paths and has been doing all the right things. Except for one area. He confessed to having some difficulty in […]
How is Your Conversational Intelligence®?
Are Your Conversations Building Trust? This week I learned that more than 10,000 people have registered for my upcoming May 25th (12:30 pm ET) Webinar: “Conversations that Build Trust” (courtesy of CPA and American Express – see registration page here). And last month, nearly 3,000 people registered for my Webinar (courtesy of Charity Village): Supercharge […]
Supercharge Your Listening Skills
NOTE: A version of this article was written for Charity Village. They are hosting a Webinar that I will be presenting — and you are invited. Scroll down — and see here for more! Think of a time when you were in a conversation and you felt truly heard. What did that feel like? Chances […]