Conversational Intelligence RSS feed

Globe logo

Return to Work: Humanity, Connection, Compassion More Crucial Than Ever

This article was initially published in my Globe and Mail Column. See my latest Globe columns here. As the return-to-work era unfolds, many leaders find themselves mired in challenges. They are tired. Their people are tired. And there is still a lot of resistance. How to bring people back and create cohesive, productive, engaged teams? It’s […]

Continue Reading · Comments { 0 }
approval-4849109_1280

3 Ways to Say Thanks (at Work) Better and More Meaningfully

This article is the third in a series on expressing gratitude and appreciation at work. The ideas shared are relevant for leaders, aspiring leaders, and anyone interested in generosity and humanity at work.  See links to other articles in the series at the end of this post (and at the blog). Your people are working hard. […]

Continue Reading · Comments { 0 }
1019249539-bigstock-thank-you-note-posted-1263426-610x639

Expressing Thanks at Work: Better in Person or Text?

This article is part of a series on gratitude at work. The ideas shared are relevant for leaders, aspiring leaders, and anyone interested in generosity and humanity at work.  See links to other articles in the series at the end of this post (and at the blog). Is it better to express thanks to someone […]

Continue Reading · Comments { 0 }
hand-writing-thank-you-word-cloud-marker-all-languages-hand-writing-thank-you-word-cloud-marker-all-langu

Expressing Thanks at Work: It’s Good for You and For Others

This article kicks off  a short series on expressing gratitude and appreciation at work. The ideas shared are relevant for leaders, aspiring leaders, and anyone interested in generosity and humanity at work.  See links to other articles in the series at the end of this post (and at the blog).   When was the last time  […]

Continue Reading · Comments { 0 }
VirtualLeadership

Managing Virtually in Times of a Pandemic – 10 Good Ideas

Managing virtual teams isn’t a new topic. But managing teams that have been thrown into a virtual working context during a pandemic – well, that’s a little different. Recently, I had an opportunity to design and facilitate a workshop (delivered virtually of course) on how leaders can better manage people virtually in times of a […]

Continue Reading · Comments { 0 }
gratitude (pixabay)

Take a Gratitude Tour

In the spirit of Canadian Thanksgiving, this post is dedicated to all my lovely clients who help me grow and learn right along with them!  A young leader whom I’d been working with on career exploration just landed a job offer (hurrah!). She wanted to talk about strategies for her upcoming first days and early weeks in her new role […]

Continue Reading · Comments { 0 }
fear-441402__340

Leadership Conversations: Build Trust or Break it?

NOTE: This article was first written for the Globe and Mail Careers, Leadership Lab. ***UPDATE — a quick note before you read the article below: Something’s New for emerging leaders – you’ll want to hear more so get on the priority list –> Psst Something’s Coming for Emerging Leaders). Now back to the article just below…. […]

Continue Reading · Comments { 0 }
attentive brain

Primer: The Neuroscience of Distrust/ Trust in Conversation – Blame it on Your Brain!

Every word, phrase, interaction, or even silence can have a ripple effect for good, better, or worse…. What makes a conversation good? Not good? What creates trust? Distrust? Much of my work these past years has engaged others in these and other related questions — about their conversational, communications, and relationship efficacy. I am trained […]

Continue Reading · Comments { 0 }
potential-1353776_960_720

Curiosity Helps You Cope and Thrive in Times of Change and Disruption

I’m curious – are you? I believe having the strength of curiosity is a wonderful gift. When you are curious, you pay attention; ask more questions; express interest; and wonder more. Without it, you can fall into the “I already know” trap; assume far too much and too often; miss opportunities – to clarify and/or […]

Continue Reading · Comments { 0 }
assertiveness-stand-up-for-yourself

The Whys and Ways of Assertiveness (with Webinar)

This article was originally written for Charity Village who has graciously invited me back to present another webinar on May 31 at 1pm ET. The topic is “The Whys and Ways of Assertiveness at Work and is complimentary. NOTE: spaces are limited for the ‘live’ event. The first 1,000 to log into the webinar will get a ‘live’ spot. We […]

Continue Reading · Comments { 0 }